Question 1

WHAT MATERIALS DOES EVIE JEWELRY USE?

Accepted Answer

After endless amounts of research and discussions with a materials engineer, we learned that, in most cases, it’s the oxidizing materials in the base material that cause jewelry to tarnish. We chose to use stainless steel as our baseーa material that won't tarnish.   All of our pieces are made from stainless steel and PVD plated with 18k gold.

Question 2

IS EVIE JEWELRY HYPOALLERGENIC?

Accepted Answer

Yes! Lucky us, right?

Question 3

HOW SHOULD I CARE FOR MY EVIE JEWELRY?

Accepted Answer

One of the best parts about our products is that they're designed for everyday wear. Our jewelry can be exposed to a normal amount of water or sweat without tarnishing.    With that being said, all plated jewelry will naturally wear over time and require a re-plate. But through our own research and development, we chose to work with materials that will delay your need for a re-plate for as long as possible.   To delay how fast the plating wears, avoid contact with lotions and perfumes.

Question 4

WILL MY EVIE JEWELRY TARNISH OR RUST?

Accepted Answer

No! The golden tone of your jewelry may turn slightly darker but it will not tarnish, rust, or fade.

Question 5

WHEN WILL MY ORDER SHIP?

Accepted Answer

Please allow 1-2 days for your order to be processed for shipping. We will try our hardest to process & ship each order as fast as we can!

Question 6

HOW MUCH DOES SHIPPING COST?

Accepted Answer

We offer two flat rates for shipping:  USPS FIRST CLASS MAIL: $4
USPS PRIOROITY MAIL: $8  If you spend over $100+ on your order, you'll receive free shipping!

Question 7

DO YOU OFFER REPAIRS ON DEFECTIVE ITEMS?

Accepted Answer

If you receive a proven defective piece please email shop@eviejewelry.com and we will replace the item.   Items can be replaced or repaired up to 180 days after you receive your order. After the 180 day period we are not responsible for the replacement or repair of damaged items.

Question 8

DO YOU ACCEPT RETURNS?

Accepted Answer

Yes. We are accepting returns within 14 days of receiving your order.   Please send us an email at shop@eviejewelry.com to get started with the return process. For more info, please visit our  shipping&return  page.

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